Shipping policy

Shipping Policy

Last Updated: September 25, 2026

At Tijarah, we are committed to making sure your order reaches you safely, quickly, and in excellent condition. This Shipping Policy explains how we process and deliver orders within the Kingdom of Saudi Arabia.

1. Order Processing

  • Orders are processed within 1–2 business days after payment or order confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • Once your order has been shipped, you may receive a shipping confirmation with available tracking information.

2. Delivery Time

We currently offer delivery across most areas of Saudi Arabia.

  • Standard Delivery: 2–5 business days

  • Remote or less accessible areas: Delivery may take an additional 1–3 business days.

  • Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or circumstances outside our control.

3. Shipping Fees

Shipping charges, if applicable, will be displayed clearly during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or special delivery offers. Any applicable promotion will be displayed on our website.

4. Delivery Address

Please make sure your shipping information is accurate and complete when placing your order.

Customers may be contacted to confirm their:

  • Full name

  • Mobile number

  • City

  • District

  • Street/address details

  • Location or map pin, when required for delivery

Tijarah is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.

5. Order Confirmation

For certain orders, we may contact you through WhatsApp or another available communication method to confirm your order and delivery location.

If we are unable to confirm an order or obtain the information required for delivery, the order may be delayed or cancelled.

6. Tracking Your Order

When tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time for the tracking information to become active after the shipment has been handed over to the courier.

7. Delivery Attempts

The courier may attempt to contact you before or during delivery.

Please ensure that your phone number is reachable and that someone is available to receive the package.

If a delivery attempt is unsuccessful because the customer cannot be reached or is unavailable, the courier may reschedule delivery or return the package according to its procedures.

8. Delayed Deliveries

While we work with delivery partners to provide reliable service, some delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Incorrect address information

  • Courier operational issues

  • Remote-area delivery limitations

  • Other unforeseen circumstances

If your order is significantly delayed, please contact our customer support team so we can assist you.

9. Damaged or Incorrect Orders

Please inspect your package when you receive it.

If your order arrives damaged, defective, or contains an incorrect item, contact us as soon as possible with your order number and clear photos/videos of the package and product.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.

10. Changes to Your Shipping Address

If you need to change your delivery address, contact us as soon as possible after placing your order.

We cannot guarantee that an address can be changed once the order has been dispatched.

11. Contact Us

If you have questions about your order or delivery, please contact our customer support team.

Store: Tijarah
Website: tijarahsaudi.store

We are happy to help you with any shipping-related questions.